- Microsoft Sourcebook for the Help Desk/Includes Book and Cd-Rom : Techniques and Tools for Support Organization Design and Management
- Running an Effective Help Desk
- Mac Answers! : Certified Tech Support
- Tales from the Tech Line : Hilarious Strange-But-True Stories from the Computer Industry's Technical-Support Hotlines
- Delivering World-Class Technical Support
- How to Manage the I.T. Helpdesk
- Introduction to Simulation and Risk Analysis
- Help Desk Practitioner's Handbook
- The Complete Help Desk Guide
- Rationalizing Medical Work : Decision-Support Techniques and Medical Practices (Inside Technology)
- The GroupWise Tutorial
- Customers; Arriving with a History and Leaving with an Experience - How to Build Your Sales, Service or Help De
- Microsoft Help Desk for Microsoft Windows 98
- Microsoft Help Desk for Microsoft Windows Nt Workstation 4.0 (Help Desk)
- Principles of Data Fusion Automation
- Help Desk Concepts
- Cd Help Desk - Novell Products (Windows)
- Windows NT Tutorial
- Running an Effective Help Desk; Planning, Implementing, Marketing, Automating, Improving, Outsourcing
- Microsoft Sourcebook for Help Desk : Techniques and Tools for Support Organization Design and Management/Book and Cd (Microsoft Professional Editions)
- Frontier Decision Support Concepts: Help Desk, Learning, Fuzzy Diagnoses, Quality Evaluation, Prediction, Evolution
- Implementing an Is Help Desk (Quick Read Series)
- Decision support systems in critical care
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