Delivering World-Class Technical Support

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by Lori Laub, Kay Khandphur, Navtej Khandpur(Kay)

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Synopsis
Technical support is essential for any computer vendor, whether to answer application questions or to handle the problems that inevitably occur. This book will help any company develop a top-flight technical support department., offering guidelines on both organization and development. It discusses such topics as work distribution, scheduling and organization, and more.

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