The start-to-finish guide to User-Centered Design!
* Make technology products easy to obtain, learn, and use
* New methods, tools, technologies, and real-world case studies
* CD-ROM: Tools and resources for introducing, deploying, and optimizing User-Centered Design
User-Centered Design can make any technology product or service far more successful by optimizing your customers' total experience from purchase and unpacking through support, upgrades, and beyond. Now, for the first...